سياسة الخصوصية — سائق جو&

Go& Driver is the driver application for the Go& delivery service, operated by Al-Shini for Trading and Distribution Ltd., Ramallah, Palestine. This policy applies to drivers who use the app. It explains what we collect, why we collect it, who we share it with, and how you can ask us to delete it. The customer app policy is published separately at goapp.ps/privacy.

Data we collect

• Account: name, phone number, city, and vehicle type.
• Documents you upload for verification: ID photo, driving license, vehicle papers, background check, and vehicle details such as the plate number.
• Precise location while you are using the app.
• Continuous location, including while the app is in the background, only while you are On Duty.
• Activity recognition (such as walking or driving) to improve location updates during a delivery.
• Camera photos: proof of delivery, payment slips, and document photos.
• A device token for order and shift notifications.
• Order history, ratings, earnings, and wallet transactions.
• Technical device identifiers and crash data used to improve the app.

Location

We track your location while you are On Duty in order to:

• Assign you the nearest orders.
• Show the customer live tracking during an active delivery.
• Record the delivery route for dispute resolution.
• Support driver safety and emergency assistance.

We do not use your location for advertising, and we do not sell it. Continuous tracking stops when you go Off Duty, log out, or revoke location permission in your device settings.

How we use it

• Running deliveries: assignment, pickup, and drop-off.
• Verifying your identity and vehicle before an account is approved.
• Calculating earnings and the wallet.
• Sending order notifications and operational updates.
• Support, safety, and dispute resolution.
• Improving the app and diagnosing crashes.

Sharing

We do not sell your data. We share only the minimum necessary with:

• The customer during an active delivery: your first name and live map location. We do not share your documents or wallet data with the customer.
• The store or restaurant, with what is needed to coordinate pickup.
• Payment processors when you cash out or pay electronically.
• Technical providers working on our behalf, such as Google Maps and Firebase for notifications and crash diagnostics, under confidentiality obligations.
• Our operations team, to run deliveries and support.

Retention

We keep account data and documents while the account is active. We keep delivery and financial records for as long as operations, dispute resolution, and the law require. When an account is closed we delete or de-identify data we are not legally required to retain.

Your rights and deletion

You can read this policy in the app at any time. You can stop location tracking by going Off Duty, logging out, or revoking location permission. You can ask us to delete your account and data by contacting us. We will process the request and delete data we are not legally required to keep, such as financial records and dispute records.